{"id":60432,"date":"2026-01-27T12:52:25","date_gmt":"2026-01-27T11:52:25","guid":{"rendered":"https:\/\/actio.pl\/?page_id=60432"},"modified":"2026-06-03T12:52:36","modified_gmt":"2026-06-03T10:52:36","slug":"setup-instructions","status":"publish","type":"page","link":"https:\/\/actio.pl\/en\/setup-instructions\/","title":{"rendered":"SETUP INSTRUCTIONS"},"content":{"rendered":"\t\t
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Setup Instructions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to our knowledge base.
We want the setup process to be quick and easy. That\u2019s why we\u2019ve prepared clear, visual instructions to help you get your services up and running without having to delve into technical details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tZoiper VoIP SMS \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLearn how to connect your Actio account to the Zoiper app step by step. This guide covers logging in, selecting a SIP protocol, and sending SMS messages.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tMizuDroid\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tReady to make calls? Follow our visual guide to connect your SIP account to the mobile app in just a few simple steps. See where to enter the server details (e.g., sip.actio.pl) and your password.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tZoiper na Windows\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLearn how to connect your Actio account to the Zoiper app on a Windows computer, step by step. These instructions cover logging in and selecting a SIP protocol. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tVoIP Phone Setup\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLearn how to set up your VoIP phone correctly, starting with finding the IP address in the device menu. These instructions will guide you through the process of logging in to configure your number in a web browser.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLinphone\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLinphone: Setup Guide\nLearn how to set up the Linphone app for your VoIP number. Clear screenshots will help you enter your domain, username, and password without any mistakes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Case study<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dostarczamy niezawodne rozwi\u0105zania komunikacyjne dla firm i instytucji, kt\u00f3re stawiaj\u0105 na bezpiecze\u0144stwo, oszcz\u0119dno\u015b\u0107 i elastyczno\u015b\u0107 w codziennej pracy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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[blocksy_posts limit=\"3\" has_pagination=\"no\"]<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I use VoIP on my smartphone? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. All you need to do is install a softphone app (such as Zoiper, Grandstream Wave, or Mizudroid) and enter your SIP account credentials. It works over both Wi-Fi and cellular data.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What kind of internet connection is needed for stable calls? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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VoIP doesn\u2019t require high speeds, but it does require stability. A single call uses approximately 80\u2013100 kbps (G.711 codec). The key parameters are ping (below 50 ms) and jitter (below 30 ms).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I send text messages using my own name instead of my phone number? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, this is what is known as the Alphanumeric Sender Field. The name can be up to 11 characters long. Please note that we require prior registration and verification of such a name.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is a codec, and which one should I choose? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The codec determines audio quality and data usage.<\/p>

G.711 (PCMA\/PCMU): Highest quality, the standard for landline telephony.<\/p>

G.729: High compression, ideal for slow internet connections.<\/p>

G.722: HD quality (if both parties support it).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Common Problems<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Connection issues <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cause: The device cannot connect to the server.<\/p>

Solution: * Check that the SIP server (Registrar) address is entered correctly.<\/p>

Make sure your firewall\/router is not blocking UDP port 5060.<\/p>

Restart your router and VoIP device.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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No sound during a call <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cause: A common NAT issue on the router. The audio (RTP protocol) gets \u201clost\u201d on the way back.<\/p>

Solution: * Enable the STUN Server option (use: stun.1.google.com:19302).<\/p>

Enable the Keep-alive feature in your account settings (set the interval to 20\u201330 seconds).<\/p>

Disable the SIP ALG feature in your router settings (this is the most common culprit!).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I can't make calls even though the app is registered <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cause: Incorrect login credentials or IP block.<\/p>

Solution: * Double-check your username and password (note that your SIP username is often different from your customer portal username).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Setup Instructions Welcome to our knowledge base.We want the setup process to be quick and easy. That\u2019s why we\u2019ve prepared clear, visual instructions to help you get your services up and running without having to delve into technical details. Zoiper VoIP SMS Learn how to connect your Actio account to the Zoiper app step by […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-60432","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"yoast_head":"\nSETUP INSTRUCTIONS - Actio EN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actio.pl\/en\/setup-instructions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SETUP INSTRUCTIONS - Actio EN\" \/>\n<meta property=\"og:description\" content=\"Setup Instructions Welcome to our knowledge base.We want the setup process to be quick and easy. 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