Looking for a reliable VoIP operator that squeezes 100% of the potential out of your phone system? The key to success is a stable SIP Trunk that offers far more than standard voice calls. ACTIO, the Polish B2B operator, breaks down communication barriers by offering full SMS support in 3CX – both sending and receiving text messages directly within your system.
Why is a stable SIP Trunk from ACTIO the foundation of a modern company?
In the digital age, with old ISDN lines gradually being phased out, every second of hotline downtime generates financial losses. By choosing a stable SIP Trunk dedicated to 3CX from ACTIO, you're betting on top-tier reliability.
As an operator backed by 25 years of engineering expertise, ACTIO guarantees crystal-clear HD sound quality and intelligent packet routing. Your customers will always get through to your office, and you'll forget about dropped calls at the most important moments of a conversation.
A breakthrough on the Polish market: two-way SMS in 3CX
Most VoIP providers in Poland limit their PBX to voice only. The ACTIO team went a step further, rolling out a feature unique on a national scale: SMS in 3CX.
What do you gain with ACTIO's integration?
- Receiving messages: when a customer sends an SMS to your business landline or mobile number, the message automatically appears in the 3CX app's chat window, on your computer or smartphone.
- Direct sending: you can reply instantly to sales enquiries or send notifications to customers from the same 3CX panel.
- Everything in one place: no more juggling external SMS gateways. The entire contact history (voice and text) with a given customer stays consistent and organized.
Want SMS in your 3CX?
Leave your contact details – we'll set up your SIP Trunk with SMS support for you. Or call us right away.
How to add SMS to 3CX? Comparing the solutions available in Poland
Companies that want to send and receive SMS in a 3CX PBX have several options in Poland. They differ in architecture, cost, and where the messages actually "live":
| Solution | How it works | Hardware / platform required | Where you see the SMS | Rollout |
|---|---|---|---|---|
| ACTIO SIP Trunk with native SMS | SMS handled directly by the operator, on the same number as voice calls | None – zero hardware, zero extra platforms | In the 3CX app's chat window (desktop and smartphone) | Certified template, a few dozen minutes; ACTIO configures it for you |
| External communication platform (e.g. Halo2) | SMS handled in a separate platform, integrated with your CRM | Separate platform with its own panel | Outside 3CX – in the platform's/CRM's panel | Separate contract and a separate system for your team to learn |
| Hardware gateway (e.g. SMSEagle) | Physical device with SIM cards connected to the company's network | Device purchase + SIM cards + maintenance | Depends on configuration – usually the gateway panel or an integration | Hardware installation and configuration on the company's side |
| Custom API integration | A developer connects the PBX to an SMS gateway via API (e.g. the 3CX API + SMS API) | Developer work + code maintenance | Depends on the implementation | A development project – days or weeks |
The conclusion is simple: only ACTIO's carrier-based solution delivers two-way SMS natively in the 3CX chat, on your business number, with no hardware to buy and no second system to work in. Voice and SMS from a single operator also means a single contract, a single technical support line, and a single invoice.
For mass, automated sending from your own systems (CRM, e-commerce), our SMS API has you covered – the two solutions can be combined.
Certification and rapid rollout
A major advantage of this solution is that ACTIO is a certified SIP provider for 3CX. What does that mean in practice? The integration is configured using ready-made, proven templates and takes just a few dozen minutes. It runs stably in both cloud-hosted and on-premise environments.
SIP Trunk configuration in 3CX? We'll do it for you!
At ACTIO, we know that technology is meant to support your business, not add more work for your team. That's why we don't leave you alone with network parameters:
- 1Full technical support: our engineers will help your IT department through the process of adding and optimizing the trunking.
- 2End-to-end rollout: if you don't have a dedicated IT person, we'll set up the entire service for you. You'll get a fully tested system, ready to call and text from day one.
SMS in 3CX – frequently asked questions (FAQ)
Does the 3CX PBX support SMS in Poland?
Yes – but support depends on the SIP Trunk operator. ACTIO offers native, two-way SMS in 3CX: you send and receive messages right in the 3CX app's chat window, without external platforms or gateways.
Do I need a hardware gateway (e.g. SMSEagle) to get SMS in 3CX?
No. With ACTIO's carrier-based solution, SMS works at the SIP Trunk level – no devices, SIM cards or extra infrastructure required. A hardware gateway remains an option for installations that require a physical SIM card on site.
Which numbers support SMS in 3CX from ACTIO?
Both mobile and landline ACTIO numbers. Your customer texts the same company number they'd call – and the message lands in the 3CX chat.
Can I keep my current business number?
Yes – you can port your number to ACTIO without any downtime, and once ported it gains SMS support in 3CX.
How long does it take to set up SMS in 3CX?
Configuring the SIP Trunk on a certified 3CX template takes just a few dozen minutes. On request, ACTIO's engineers will handle the entire rollout for you – from the trunk to message testing.
How much does it cost?
The SIP Trunk is billed for actual traffic, with no per-user fees – current rates are available in the price list. You'll receive a quote for your setup within 24 hours.
Choose innovation from a Polish operator
Choose a safe, modern B2B solution from a proven partner used by Poland's largest companies. By combining a stable SIP Trunk with the unique feature of SMS in 3CX, you gain a real edge over the competition and take customer service to the next level.
Contact the ACTIO Customer Service Office and get a free quote for your company's system within 24 hours!