The traditional split between office landlines and the smartphones in employees' pockets is slowly fading away. Modern business needs tools that bring these two worlds together. ACTIO is launching a unique service that redefines business communication: SIP Trunk integrated with a Virtual PBX and full SMS messaging support. It's a bridge connecting advanced internet-based communication with mobile GSM technology.
Two worlds combined: VoIP meets Mobile SMS
Until now, businesses operated in two separate ecosystems. On one side, they invested in internet telephony (VoIP) and PBX systems to handle office calls. On the other, they bought SIM cards or external gateways for bulk SMS sending to reach customers on their mobile phones.
ACTIO has brought these two worlds together in a single, complementary service. Now your company's SIP Trunk is not just a voice channel – it's also a fully-fledged tool for two-way SMS communication. All of it runs under the roof of a Virtual PBX, with no need for physical handsets or on-premise server infrastructure.
How does it work in practice? One number, full mobility
The biggest innovation of actio.pl's solution is the seamless blending of channels. The company gets one fixed phone number (e.g. a landline or a hotline) that, for the end customer, behaves like an advanced hybrid number:
- Voice over the internet: The customer calls the company, and the Virtual PBX intelligently routes the call to the first available agent on a computer, IP phone, or mobile app.
- SMS to mobile: The same agent, from the same panel, sends the customer an SMS (e.g. a booking confirmation, a payment link, or a discount code).
- Two-way (2-way SMS): The customer receives the message on their mobile phone and can reply to it. Their reply doesn't "disappear" into the void – it goes straight to ACTIO.pl's Virtual PBX and into the company's CRM system.
Want calls and SMS on one number?
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Why is this a unique solution on the market?
- True omnichannel without a thousand implementations: You don't need to buy separate systems from different vendors. Voice, traffic management (queuing, IVR), and SMS are all in one place.
- No more anonymity: No more sending SMS from random gateway numbers that customers can't call back. Now, when a customer sees the message, they know exactly which company is writing to them, and they can call back on that very same number.
- Cloud-based Virtual PBX: You manage all your communication from a web browser. Set working hours, voice greetings, call recording, and SMS sending rules without spending a penny on expensive hardware.
- Employee mobility: Thanks to the cloud architecture, your employees can work remotely from anywhere in the world. They have access to their business phone and professional SMS communication on their laptops or smartphones.
Where does VoIP + SMS synergy give you the biggest edge?
- Customer service and call centers: If the line is busy, the Virtual PBX can automatically send the customer an SMS: "Sorry, all our agents are currently busy. We'll call you back within 10 minutes, or reply to this message with your question."
- E-commerce and logistics: Automatic delivery status notifications sent directly from the store's system via the actio.pl API, combined with the option to quickly reach the courier by voice.
- Services and bookings (healthcare, beauty, automotive): The system sends an appointment reminder, and by replying "YES" or "NO," the customer automatically confirms or cancels the slot in the calendar.
The future of business communication is flexible
Customers don't want to wonder how to reach your company – they want to text and call the same number and expect an immediate response. By choosing SIP Trunk with Virtual PBX and SMS support from ACTIO, you give them that freedom while keeping all your internal communication organized.
Cut your costs, drop the limitations of traditional telephony, and bring the internet world together with mobile technology.
Take your communication to the next level. Visit actio.pl and ask our expert about the unique SIP Trunk with Virtual PBX and SMS for your business.
Everything under one roof – one carrier, one solution, full compatibility with ACTIO.
SMS from a virtual PBX – frequently asked questions (FAQ)
Can you send text messages from a virtual PBX?
Yes – with ACTIO, an agent sends and receives SMS from the very same panel used to handle calls. Voice and SMS are handled in one panel, with one operator.
Can a customer reply to an SMS sent by a company?
Yes, it's two-way SMS: the customer's reply lands in the Virtual PBX and can be forwarded to the company's CRM – instead of disappearing into a gateway number nobody can reply to.
Do I need a SIM card or an SMS gateway?
No. SMS runs at the level of ACTIO's SIP Trunk and Virtual PBX – no SIM cards, no hardware gateways, no extra infrastructure.
Do calls and SMS work on the same number?
Yes – the company has one fixed number (a landline or hotline) that customers can both call and text.