Most companies treat voice calls and text messages as two separate worlds. They use different systems, different providers and separate phone numbers for each. ACTIO breaks this pattern by bringing a unique service to market: SIP Trunk with full SMS support. Find out how this solution can streamline your business and cut your costs.
What is a SIP Trunk with SMS support?
A classic SIP Trunk is a technology that lets companies make secure, low-cost voice calls over the internet (VoIP) using their own phone system (PBX).
ACTIO goes a step further. As one of the few operators on the market, it has integrated two communication channels – voice and text messaging (SMS) – within a single SIP Trunk connection.
What does this mean in practice? Your employee can call a customer and, a moment later, send them an SMS confirming the details – using exactly the same landline company number.
Why is this a unique solution on the market?
On the Polish telecommunications market, it's standard practice to keep these services separate. Companies are forced to buy voice trunks from one provider and SMS gateways from another. This means using random mobile numbers or cumbersome alphanumeric sender names that customers can't reply to.
actio.pl removes these barriers. You get two-way SMS communication (2-way SMS) from a traditional landline number or an 801 hotline. The customer not only receives a message from your company but can reply directly to it, and the text goes straight into your CRM system or office application.
Want to call and text from a single number?
Leave your contact details – our advisor will prepare a free SIP Trunk with SMS quote for your business. Or call right now.
Key benefits for your business
- Building trust (one brand identity): The customer always sees the same, familiar number on their phone screen – whether you're calling or texting. This boosts credibility and dramatically increases message open rates.
- Convenience and automation: Thanks to ACTIO's open API, you can easily connect SIP Trunk with SMS to any CRM, ERP or e-commerce platform. Send automatic order status notifications, appointment reminders or authorization codes.
- Time and cost savings: One provider means one invoice, simpler billing and lower rates for minute and message packages. Consolidating IT services always generates real savings.
- Greater flexibility: Your customer service team can run a multichannel conversation. If a customer doesn't pick up the phone, a consultant can send an SMS asking them to get in touch with a single click – without leaving their computer.
Where does the actio.pl solution work best?
SIP Trunk with SMS from ACTIO.pl is the ideal tool for industries where fast, reliable customer contact matters:
- E-commerce: Automatic parcel status updates and returns handling.
- Medical practices and beauty salons: Appointment reminders with the option to cancel or reschedule via an SMS link.
- Debt collection and finance: Fast payment reminders with a direct link to quick transfers.
- Logistics and freight forwarding: Coordinating deliveries between dispatcher, driver and end recipient.
The future of business communication is at ACTIO!
Today's customers expect maximum flexibility from companies. They want to decide whether they'd rather talk or text at any given moment. Instead of implementing complicated and expensive multichannel systems, choose simplicity and reliability.
SIP Trunk with SMS support at actio.pl is a unique innovation that will modernize your telecommunications infrastructure and give you an edge over the competition.
Want to try SIP Trunk with SMS in your business? Visit actio.pl and get in touch with our advisor, who will prepare a free quote tailored to your business needs.
SMS from a company number – frequently asked questions (FAQ)
Can you send SMS messages from a landline number?
Yes – ACTIO's SIP Trunk supports two-way SMS from a traditional landline number or an 801 hotline. The customer receives the message from the same number the company calls from.
Can a customer reply to an SMS sent from a company number?
Yes, it's two-way communication (2-way SMS): the customer's reply goes straight into the company's CRM system or office application – it doesn't disappear like it would with an alphanumeric sender name that can't be replied to.
How does SMS over SIP Trunk differ from a regular SMS gateway?
An SMS gateway sends messages from random mobile numbers or sender names that can't be replied to or called back. With ACTIO's SIP Trunk, SMS messages run on the company's voice number – one brand identity, one provider, one invoice.
How do I integrate SMS sending with a CRM or online store?
Through ACTIO's open API – sending order statuses, appointment reminders or authorization codes directly from a CRM, ERP or e-commerce platform.